Illusive Design Pattern

Botsake

An account is automatically locked right after it is created and when no suspicious activity has been made.

Description

Algorithm gets it wrong.

Examples

  • Algorithms by platforms including Facebook and PayPal autodetect issues and locks you out of all services even if you did nothing wrong.
  • Companies use customer service bots that are ineffective.

Post-AI Altruheuristics

Biases
  • Loss Aversion
Biology
  • Anxiety: Limitations of bots who are unhelpful.
  • Stress: Not getting a solution.
  • Exclusion: Locked out of account.
CBT Distortions
  • Catastophizing: What did I do wrong?
  • Personalization: It’s all my fault.
Circ's Principles
  • Balance: Always think about keeping the user in allostasis.
  • Champion: Don't be a hypocrite, use the product you build.
  • Expectations: Reduce stress by providing control and reassurance of outcome.
Mental Health

None.

Pre-AI Heuristics

Dark Patterns

None.

Gestalt

None.

Graphic Design

None.

Don Norman Principles

None.

Jakob Nielson Principles
  • Error Prevention: No attempt is made to correct the error before it happens.